Forward Van Lines compliance
SMS Messaging Privacy Policy
How Forward Van Lines manages mobile numbers, SMS consent records, message interactions, and opt-out preferences.
Last updated: June 10, 2026
Overview
This SMS Messaging Privacy Policy explains how Forward Van Lines collects and uses information when you opt in to receive text messages. It supplements our main Privacy Policy.
Information We Collect for SMS
- Your mobile phone number.
- Your name and quote or customer-service details when provided.
- Consent records, including opt-in source, timestamp, form URL, landing page, and related attribution data.
- Message interaction data, including delivery status, replies, STOP/HELP requests, and opt-out history.
How We Use SMS Information
We use SMS information to send requested quote follow-ups, moving-service updates, appointment reminders, customer-care messages, scheduling communications, and related Forward Van Lines service messages. If you separately consent to promotional messaging, we may send limited promotional messages related to Forward Van Lines services.
Forward Van Lines does not sell, rent, or share mobile numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Service Providers
We may share limited SMS-related information with communications platforms, carriers, CRM providers, analytics providers, and compliance vendors solely to deliver messages, maintain records, honor opt-outs, prevent fraud, and operate our customer-service workflows.
Opt-Out and Help
Reply STOP to opt out of SMS messages. Reply HELP for help. Message frequency may vary. Message and data rates may apply. You may also contact us at info@forwardvanlines.com or 855-736-7927.
Consent Records and Retention
We retain SMS opt-in and opt-out records as needed to demonstrate consent, honor communication preferences, comply with carrier requirements, and satisfy legal or business recordkeeping obligations.
Contact
Forward Van Lines
1300 N Florida Mango Road, Suite 4, West Palm Beach, FL 33409
Email: info@forwardvanlines.com
Phone: 855-736-7927