Forward Van Lines compliance
Privacy Policy
How Forward Van Lines collects, uses, protects, and manages website, quote, customer, and SMS information.
Last updated: June 16, 2026
Overview
Forward Van Lines respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through www.forwardvanlines.com, our quote forms, phone calls, email communications, text messaging, customer-service interactions, and related moving and storage services.
This policy also includes important SMS and 10DLC disclosures. If you opt in to receive text messages from Forward Van Lines, your mobile number and messaging consent are handled according to this Privacy Policy and our SMS Messaging Privacy Policy.
Information We Collect
- Contact information, including name, phone number, email address, and mailing address when provided.
- Move information, including origin, destination, move date, move type, move size, storage needs, packing needs, notes, and related service details.
- Website and attribution information, including landing page, referrer, browser/device information, IP address, cookies, UTM parameters, gclid, fbclid, and similar campaign identifiers.
- Communication records, including call notes, email messages, form submissions, SMS opt-in records, SMS opt-out records, timestamps, and customer-service history.
- Payment, billing, and move-document information when required to quote, book, service, or complete a move.
How We Use Information
We use information to respond to quote requests, provide moving and storage services, schedule appointments, coordinate estimates, communicate with customers, process service requests, maintain business records, improve website performance, support advertising attribution, detect fraud or abuse, and comply with legal, regulatory, carrier, insurance, and operational requirements.
SMS, Calls, Email, and 10DLC Consent
When you provide a phone number and opt in to receive SMS messages, you authorize Forward Van Lines to contact you about your quote request, move planning, appointment scheduling, service updates, customer care, and related moving and storage communications. Consent to receive marketing or automated text messages is not a condition of purchasing services.
Third-Party Sharing
We do not sell, rent, or share your SMS opt-in information with third parties for their marketing purposes.
Mobile information and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share limited information with service providers only as needed to operate our website, CRM, communications, analytics, compliance, carrier delivery, customer-service, and moving-service workflows.
Message Frequency and Fees
You may receive up to 3 SMS messages per week. Standard message and data rates may apply as determined by your carrier.
Opt-Out and Support
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@forwardvanlines.com or 855-736-7927.
Cookies, Analytics, and Advertising
Our website may use cookies, analytics tools, advertising pixels, CRM tracking, and similar technologies to understand website traffic, measure campaign performance, improve user experience, prevent abuse, and support quote attribution. You may control cookies through your browser settings, though some website features may not function as intended if cookies are disabled.
How We Share Information
We do not sell personal information. We may share information with service providers and business partners that help us operate the website, process leads, provide moving and storage services, send communications, maintain records, process payments, support analytics, or comply with legal obligations. These providers are expected to use information only for the services they provide to Forward Van Lines.
We may disclose information when required by law, subpoena, court order, government request, insurance process, carrier requirement, safety concern, fraud-prevention need, or to protect the rights, property, or safety of Forward Van Lines, customers, employees, or others.
Do Not Sell or Share
Forward Van Lines does not sell personal information and does not sell, rent, or share mobile numbers or SMS consent for third-party marketing. If you still want to submit a formal privacy preference request, visit our Do Not Sell or Share My Personal Information page.
Opt-Out and Do Not Contact Choices
You can opt out of SMS messages by replying STOP. You can request help by replying HELP. You can also request that we add you to our internal Do Not Contact list by visiting our Do Not Contact Policy, emailing info@forwardvanlines.com, or calling 855-736-7927.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed completely secure. We retain information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, enforce agreements, honor opt-outs, and satisfy legal or regulatory obligations.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
External Links
Our website may link to third-party websites. Forward Van Lines is not responsible for the privacy practices, security, or content of third-party websites.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last-updated date.
Contact Us
Forward Van Lines
1300 N Florida Mango Road, Suite 4, West Palm Beach, FL 33409
Email: info@forwardvanlines.com
Phone: 855-736-7927