Your right and responsibilities when you move.

What is Included in this Booklet? ……………………………………………………………….. 1

Why Was I Given This Booklet?………………………………………………………………….3

What Are the Most Important Points I Should Remember From This Booklet? ….4

What If I Have More Questions?…………………………………………………………………5

Subpart A—General Requirements ……………………………………………………………. 6

Subpart B—Before Requesting Services From Any Mover……………………………13

Subpart C—Service Options Provided……………………………………………………….26

Subpart D—Estimating Charges……………………………………………………………….29

Subpart E—Pickup of My Shipment of Household Goods …………………………….36

Subpart F—Transportation of My Shipment………………………………………………..49

Subpart G—Delivery of My Shipment ……………………………………………………….. 53

Subpart H—Collection of Charges…………………………………………………………….56

Subpart I—Resolving Disputes With My Mover ………………………………………….. 62

Page 1

What Is Included in This Booklet?

In this booklet, you will find a discussion of each of these topics:

Why Was I Given This Booklet?

What Are the Most Important Points I Should Remember From This Booklet? What If I Have More Questions?

Rights-and-Responsibilities-2013

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